Refund / Return Policy

Return, Refund & Exchange Policy

At The Nailee, customer satisfaction is important to us. Every order is carefully checked before shipment to ensure quality and accuracy. If you experience any issues with your purchase, please review our policy below.

Returns

If you are not completely satisfied with your order, you may request a return within 3 days of receiving your package.

To qualify for a return:

  • The item must be unused, unworn, and in its original condition.

  • All original packaging, labels, and accessories must be included.

  • The return request must be submitted within 3 days of delivery.

  • Proof of purchase or order confirmation may be required.

Once your return request is reviewed and approved, our support team will provide return instructions.

Refunds

After receiving and inspecting the returned item, we will notify you of the refund status.

If your refund is approved:

  • Refunds are typically processed within 5–7 business days.

  • Refunds will be issued through the original payment method whenever possible.

  • Shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item sent by us.

The Nailee reserves the right to refuse refunds that do not meet the conditions outlined in this policy.

Exchanges

We understand that a replacement may sometimes be required.

Exchange requests may be approved when:

  • The request is submitted within 3 days of delivery.

  • The product is returned in its original, unused condition.

  • The requested replacement item is available in stock.

  • The replacement is of equal value or an agreed alternative.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products marked as "Final Sale"

  • Used, damaged, or altered products

  • Gift cards, vouchers, or promotional items

  • Products returned without original packaging

  • Items damaged due to misuse or improper handling

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of receiving your package.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Clear photographs of the product

  • Photographs of the packaging (if applicable)

After verification, we will arrange a replacement, exchange, or refund at no additional cost.

How to Request a Return or Exchange

To initiate a return, refund, or exchange request, please contact us at:

Email: thenailee1@gmail.com

Please include:

  • Your order number

  • A brief description of the issue

  • Supporting photos (if applicable)

Our support team will review your request and guide you through the next steps.

Quality Assurance

At The Nailee, we stand behind the quality of our products. If you receive an item with a manufacturing defect or shipping damage, please notify us within 48 hours of delivery. Once verified, we will provide an appropriate solution in accordance with this policy.

Need Assistance?

For any questions regarding returns, refunds, exchanges, or product concerns, please contact:

The Nailee
Email: thenailee1@gmail.com
Location: Islamabad, Pakistan

We are committed to providing a smooth and satisfactory shopping experience for every customer.